Training and consultancy specially
for moving & relocation companies
We all know the factors customer value, customer loyalty and customer satisfaction aren’t included on a balance sheet, but to be a successful and forward thinking company we can’t afford to ignore them.
The current economic climate is forcing companies to do more with less, and managing the customer's experience is a vital part of this process.
My name is Nancy Wigglesworth, and I’m your expert for increasing customer service levels. My intent is to reduce the number of unhappy, disappointed or difficult customers that are time consuming, hard to work with, and cost money. I provide your people with additional skills that they can effectively use when dealing with customers to make their job easier, increase motivation and cut down on escalated issues.
Together we’ll focus on the knowledge, skills and attitudes that ensure a positive customer experience, increased efficiency, and profitability.