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Understand the perfect mix of personal
skills and moving industry knowledge

Understand the perfect mix of personal skills and moving industry knowledge

Customs inspections, shipments not being able to move on schedule, damages, overflows.... The number of ways a move can go wrong is endless.  My training can’t get rid of all of them, but what it can do is change the way your team reacts to them.

Provide a consistent level of high service

It’s fairly easy to provide a good level of service in the slow season when there is not a lot going on.  The challenge is to provide a consistent level of high service in the peak season when there is a lot happening.

Getting the blend between an organised way of working and flexibility, excellent customer care and administration, self confidence to get things done and empathy with your customer’s situation is a highly balanced act.

... helps your team gain the confidence and focus to improve ...

Learning and practicing skills to use on the job in day to day situations helps your team gain the confidence and focus to improve the consistent standard of customer service provided.  This might be new productivity strategies, more assertiveness, clearer email correspondence or telephone training.  It might also include looking at internal processes and redefining areas.

Improve the level of customer service to get:

  • Higher customer satisfaction and customer retention
  • Increased staff motivation
  • Improvements on your bottom line