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I provide solutions to advance the development of knowledge, skills and attitudes to ensure a positive customer experience, increased efficiency and profitability.

My expertise is based on over 18 years experience in the moving and relocation industry. Practical and hands on knowledge obtained in a variety of roles; move coordination, customer service, dispatch, sales and management.  My training experience includes 6 years as a FIDI Academy Trainer and 2 years leading the training department of a large European relocation network. My unique grounding enables me to fully understand day to day operations, as well as customer requirements.

Originally from the UK, I’ve lived in Germany nearly all my working life.  From my own experience I can appreciate different cultures, and just how it feels to be immersed in a different environment.  I draw on this experience to show just how important culture awareness is to a successful business.

My special focus is quality.  I strongly believe everyone can be better - if you don't improve you'll stay in the same place, whilst everyone around you moves forward.  In the current economic climate new ideas and innovation are essentials - what is the price of not improving?

I work together with carefully selected companies and freelance colleagues to bring together the best knowledge basis for each situation ensuring efficient and successful results.

As a provider I’m continually learning myself - from the industry, from changing requirements, from customers and from the participants on my training courses.  I’m passionate about learning and development.

My Values

• All assignments will be managed by Nancy Wigglesworth as principle consultant
• I am committed to providing you a professional, honest and quality service
• I will tell you if I believe I can’t help you, or if I think you don’t need my help
• I will undertake assignments only if I have the resources to deliver a quality result

My Mission

Not many companies are willing to go that extra mile for their customers.

My mission is to put more traffic on that last mile of the road and increase customer satisfaction levels within the moving and relocation industry. By understanding my customers and their business models, I consistently improve how my services meet their needs to enable them to advance to the next level.